- Introduction:
Welcome to Xetto. Your privacy is important to us, and we are committed
to protecting the personal information of our users, including
customers, seller admins, and the super admin. This Privacy Policy
explains how we collect, use, store, and disclose your personal data
in compliance with the Electronic Transactions Act, 2063 (2008) and
other applicable laws of Nepal. By accessing or using Xetto, you agree
to the terms of this Privacy Policy.
- Information We Collect :
-
Customers Name, email address, phone number, delivery address.
Payment details (processed through secure third-party gateways; we
do not store card details). Order history and product reviews.
Device information, IP address, and cookies for app performance and
security.
-
Seller Admins Business name, email, phone number, bank account
details for payments. Product details, pricing, and sales history.
Login credentials and account activity logs.
-
Super Admin (Xetto Management) Full control over the platform,
including all customer and seller admin data. Access to financial
transactions, user accounts, and platform settings.
- How We Use Your Information? We collect data for the following
purposes:
-
Providing Services: To facilitate transactions, process orders, and
manage accounts.
-
Security & Fraud Prevention: To prevent unauthorized access, fraud,
or misuse.
-
Marketing & Promotions: To send promotional offers (users can
opt-out at any time).
-
Legal Compliance: To comply with legal obligations under Nepalese
law.
-
Improving Services: To enhance user experience and app
functionality.
-
Data Sharing and Disclosure We do not sell or rent your personal
data:
Howevers, we may share it in the following cases:
- With Payment Processors: To process transactions securely.
-
With Government Authorities: If required by law or court orders.
-
With Third-Party Service Providers: For analytics, customer support,
and delivery services.
-
With Seller Admins: Customer purchase details are shared with
relevant sellers for order fulfillment.
- Data Security Measures We take appropriate security measures to
protect your data, including:
-
Encryption: Secure storage and transmission of sensitive
information.
-
Access Controls: Restricting access to authorized personnel only.
-
Regular Audits: Security assessments and updates to prevent
breaches.
- User Rights Under Nepalese law, users have the following
rights:
- Access & Update: You can view and update your information.
-
Data Deletion: You can request deletion of your account and personal
data.
- Opt-Out: You can unsubscribe from marketing communications.
-
Legal Redress: If your data is misused, you can file a complaint
with the Cyber Bureau of Nepal.
- Cookies & Tracking:
Technologies We use cookies to enhance user experience. Users can
manage cookie preferences in their browser settings.
- Retention of Data:
We retain user data as long as necessary for business operations and
legal compliance. Inactive accounts may be deleted after 1 year of
inactivity or upon user's request.
- Third-Party Links:
Our platform may contain links to third-party websites. We are not
responsible for their privacy policies.
- Policy Updates:
Changes to This Policy We may update this Privacy Policy from time to
time. Users will be notified of significant changes via email or app
notifications.
- Minors:
We do not sell products to minors i.e. individuals below the age of 18, on the Site and we do not
knowingly collect any personal data relating to minors. You hereby
confirm and warrant that you are above the age of 18 and are capable
of understanding and accepting the terms of this Privacy Policy.
- Contact Us For any questions regarding this Privacy
Policy:
Contact us at:
Note:*
By using Xetto, you agree to the terms of this Privacy Policy. If you
do not agree, please discontinue use of our services.